Welcome to Elproduct LTD

Welcome to our company “Elproduct LTD”, which operates the website elproduct.store! We value your satisfaction and strive to provide an exceptional shopping experience. Before making any purchases, we strongly encourage you to read and understand our comprehensive Returns and Refunds Policy. By accepting these terms and conditions, you confirm that you have thoroughly reviewed this policy and agree to abide by its stipulations.

Returns and Refunds Policy

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

Eligibility for Refunds:

  • Your item must be unused and in the same condition that you received it.
  • It must also be in the original packaging when applicable.
  • Digital products can only be returned after you have signed a Non-Use Declaration related to the purchased product.
  • Any digital product that has been installed and/or activated is not eligible for a refund.

To complete your refund, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Partial Refunds (if applicable):

  • Any item not in its original condition, used, or missing parts for reasons not due to our error.

Late or Missing Refunds (if applicable):
If you haven’t received a refund yet:

  1. Check your bank account again.
  2. Contact your credit card company; it may take some time before your refund is officially posted.
  3. Contact your bank, as there is often some processing time before a refund is posted.
    If you’ve done all of this and still haven’t received your refund, please contact us at [email protected].

Exchanges (if applicable):
We only replace items if they are defective or used. If you need to exchange an item for the same product, send us an email at [email protected] or mail your item to:
128 City Road, London, EC1V 2NX, United Kingdom.

Shipping Returns:
To return your product, send it back to us at: [email protected].

Process of Refunds within 14 Days:
In case, for any reason, within 14 days of the date of purchase, you decide that you no longer need the purchased product, you are eligible for a full refund of your order.

To return a product within the 14-day grace period, please follow the steps below:

  1. Send us a request for a refund with the information about your order (e.g., order number, phone number, screenshot of the invoice) via email at: [email protected].
  2. After we receive your request and track your order, we will issue a Non-Use Declaration Form pre-filled with your personal and order information.
  3. Once we receive the completed Non-Use Declaration, we will process your return and issue a refund within 48 hours.

Note: The arrival date of the refunded amount depends on your bank but should reach you within 5-7 working days.

If you did not receive a return label, please send an email to: [email protected].

Faulty Products:
If you have received a faulty product, please email us at [email protected] before returning your order. We will assist you with the return procedure and find an appropriate solution.

Important Notice:
If your order was not purchased via https://onfix.shop, the return policy of the store where the product was purchased will apply.

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Elproduct LTD